Support

Last Updated: [Nov 3 2025]

Need Help?

We're here to help! If you can't find the answer you're looking for in our FAQ below, please contact us:

Email:

Response Time: We typically respond within 24-48 hours on business days.

Frequently Asked Questions

How do I create an invoice?

Creating an invoice in InvoiceMaker is quick and easy:

  1. Open the app and tap the "Create Invoice" button on the Invoices tab
  2. Select a client from your list (or tap "Add Client" to create a new one)
  3. Add items to your invoice using the "Add Item" button
  4. Enter item descriptions, quantities, and prices
  5. Optionally add a discount or adjust tax/GST
  6. Tap "Preview" to review your invoice
  7. Tap the share button to export as PDF or send via email

Goal: Generate and share an invoice in under 60 seconds!

What subscription plans are available?

InvoiceMaker offers the following plans:

  • Free: $0.00 - Create up to 3 invoices per month with a watermark and ads
  • Pro Weekly: $2.99/week - Includes a 3-day free trial, unlimited invoices, no watermark, no ads
  • Pro Yearly: $29.99/year - Best value! Unlimited invoices, no watermark, no ads

All Pro subscriptions include:

  • ✓ Unlimited invoices and estimates
  • ✓ No watermark on PDFs
  • ✓ Ad-free experience
  • ✓ Custom business logo and branding
  • ✓ Priority support
How does the free trial work?

Our Pro Weekly plan includes a 3-day free trial:

  • Start your trial by selecting "Pro Weekly" in the app
  • Enjoy all Pro features for 3 days completely free
  • Your subscription begins only after the trial ends
  • Cancel anytime during the trial to avoid charges
Tip: The trial gives you full access to test all Pro features before committing!
How do I restore my subscription on a new device?

To restore your subscription:

  1. Open InvoiceMaker on your new device
  2. Go to Settings (gear icon in top-right)
  3. Tap "Restore Purchases"
  4. Sign in with the same Apple ID you used to purchase
  5. Your Pro subscription will be restored automatically

Important: You must use the same Apple ID across all devices.

How do I export or share invoices?

After creating your invoice:

  1. Tap "Preview" to see the PDF preview
  2. Tap the Share button (square with arrow)
  3. Choose how to share:
    • Email: Send directly to your client
    • Messages: Share via iMessage or SMS
    • AirDrop: Send to nearby Apple devices
    • Save to Files: Save PDF to iCloud Drive or local storage
    • Print: Print directly to AirPrint-enabled printers

Free users: PDFs include a small watermark. Upgrade to Pro to remove it.

How do I add and manage clients?

Managing clients is simple:

Adding a Client:

  1. Go to the Clients tab
  2. Tap "Add Client"
  3. Enter client details (name, email, phone, address)
  4. Tap "Save"

Import from Contacts:

  • Tap "Import from Contacts" when adding a client
  • Select a contact from your iPhone address book
  • Details are automatically filled in

Editing/Deleting:

  • Tap a client to view details
  • Tap "Edit" to update information
  • Swipe left on a client to delete
How do I remove ads?

Ads are shown only to free users. To remove all ads:

  1. Tap the "Go Pro" button (visible on multiple screens)
  2. Choose either Pro Weekly or Pro Yearly
  3. Complete the purchase through Apple's App Store
  4. All ads will disappear immediately after purchase
Bonus: Going Pro also removes watermarks and gives you unlimited invoices!
How do I cancel my subscription?

Subscriptions are managed through Apple's App Store, not within the app:

  1. Open the Settings app on your iPhone/iPad
  2. Tap your name at the top
  3. Tap "Subscriptions"
  4. Find and tap "InvoiceMaker"
  5. Tap "Cancel Subscription"
  6. Confirm cancellation

What happens after canceling:

  • You'll continue to have Pro access until the end of your billing period
  • After expiration, you'll return to the Free plan (3 invoices/month with watermark and ads)
  • All your data (invoices, clients, estimates) remains saved
  • You can re-subscribe anytime to restore Pro features
How do I delete my data?

InvoiceMaker stores all data locally on your device. To delete your data:

Option 1: Delete Individual Items

  • Swipe left on any invoice, estimate, or client to delete it
  • Confirm deletion when prompted

Option 2: Delete All App Data

  1. Open your iPhone/iPad Settings
  2. Scroll down and tap "InvoiceMaker"
  3. Tap "Delete App"
  4. This removes the app and all locally stored data
Important: Data deletion is permanent and cannot be undone. InvoiceMaker does not store backups on cloud servers.
How do I update my business information?

To update your business details that appear on invoices:

  1. Go to Settings (gear icon)
  2. Tap "Business Profile"
  3. Update your:
    • Business name
    • Address
    • Email
    • Phone number
    • Logo (Pro users only)
  4. Tap "Save"

These details will automatically appear on all new invoices and estimates.

What's the difference between an invoice and an estimate?

Invoice: A bill for completed work or delivered goods. It requests payment and tracks amounts due.

Estimate: A quote or proposal for future work. It shows projected costs before the work begins.

Workflow:

  • Create an Estimate to give clients a price quote
  • When they accept, convert it to an Invoice with one tap
  • Track payment status on the invoice
How do I mark an invoice as paid?

To update payment status:

  1. Open the invoice from your Invoices list
  2. Tap the invoice to view details
  3. Tap "Mark as Paid"
  4. Optionally enter payment details (date, method, reference)
  5. Tap "Save"

The invoice status will update to "Paid" and appear in your Reports.

How do I view my income reports?

Track your business income in the Reports tab:

  • View total income (paid invoices)
  • See quarterly breakdowns (Q1, Q2, Q3, Q4)
  • Export reports as PDF or CSV
  • Filter by date range

Note: Reports only include invoices marked as "Paid" or "Partial."

Troubleshooting

Common Issues and Solutions

App crashes or freezes

Try these steps in order:

  1. Force close the app: Double-click home button (or swipe up), swipe away InvoiceMaker, reopen
  2. Restart your device: Power off your iPhone/iPad completely, then turn it back on
  3. Update the app: Check App Store for available updates
  4. Update iOS: Go to Settings → General → Software Update
  5. Reinstall the app: Delete and reinstall from App Store (your data is stored locally, but create backups first)

If issues persist, contact us at with details about your device model and iOS version.

PDFs not generating or sharing

If you can't generate or share PDFs:

  • Ensure you have storage space available on your device
  • Check that you've granted Files access permissions (Settings → InvoiceMaker)
  • Try sharing via a different method (Email instead of AirDrop, etc.)
  • Restart the app and try again
Subscription not activating

If you purchased Pro but still see ads or watermarks:

  1. Go to Settings → "Restore Purchases"
  2. Ensure you're signed in with the correct Apple ID
  3. Close and reopen the app
  4. Check App Store → Account → Subscriptions to verify the subscription is active

If the problem continues, email us at with your Apple receipt.

Can't import contacts

If "Import from Contacts" doesn't work:

  1. Go to iPhone SettingsInvoiceMaker
  2. Enable "Contacts" permission
  3. Return to the app and try again
Data not syncing across devices

Important: InvoiceMaker currently stores data locally on each device only. Data does not sync across devices via iCloud.

If you switch devices:

  • Export your invoices as PDFs before switching
  • Manually re-enter client information on the new device
  • Your Pro subscription will sync (use "Restore Purchases")
Coming Soon: iCloud sync is planned for a future update!

Still Need Help?

If you couldn't find the answer you were looking for, we're here to help!

Email us:

Please include:

  • Your device model (e.g., iPhone 15 Pro)
  • iOS version (e.g., iOS 17.2)
  • App version (visible in Settings)
  • A detailed description of your issue
  • Screenshots if applicable

We typically respond within 24-48 hours on business days.