Support

Yes, this is expected behaviour. Distance is estimated from Bluetooth signal strength (RSSI), which is affected by:

• Walls, furniture, and other physical obstructions
• Interference from other wireless devices (Wi-Fi, microwave ovens, etc.)
• Differences in Bluetooth transmit power between device models
• The orientation and position of both phones

For best results use the real-time signal strength percentage and the animated indicator rather than the numerical distance alone — move steadily in one direction and watch whether the signal increases or decreases.

Check each of the following in order:

• Notification permission: Go to Settings → Notifications → Device Tracker and ensure notifications are Allowed with banners and sounds enabled.
• Per-device toggles: Open the app, navigate to the device's settings (tap the device → Found it), and confirm that Notify when Found or Notify when Lost is switched on.
• Device must be saved: Notifications only fire for devices added to "My Devices."
• Background app refresh: Go to Settings → General → Background App Refresh and make sure Device Tracker is enabled.
• Focus / Do Not Disturb: Check that an active Focus mode is not silencing notifications from Device Tracker.

The device detail screen is a premium feature. If you have already purchased a subscription and are still seeing the paywall, try the following:

1. Tap Restore Purchase at the bottom of the paywall screen.
2. If that does not work, force-close the app (swipe up and off) and reopen it.
3. Ensure your iPhone has an active internet connection so the app can verify your subscription.
4. If the issue persists, contact us at support@myriadux.com with your Apple ID email address and we will investigate.

A 3-day free trial is available on Weekly, Monthly, and Yearly plans for new subscribers. To start a trial, tap any device in the list and choose a plan on the subscription screen.

Subscriptions are managed through Apple. To cancel:

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select Device Tracker.
4. Tap Cancel Subscription and confirm.

You keep access to premium features until the end of the current billing period. Cancellation takes effect at the next renewal date — you will not be charged again.

All billing is handled by Apple. Refund requests must be submitted directly to Apple:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID, find the Device Tracker purchase, and select Request a Refund.

We do not have access to your payment details and cannot process refunds directly.

Open Device Tracker, tap any device to reach the subscription screen, then tap Restore Purchase at the bottom of the screen. Make sure you are signed in to the same Apple ID that was used for the original purchase. Your premium access will be reinstated at no additional charge.

Device Tracker supports 14 languages: English, Danish, German, Spanish, French, Italian, Japanese, Korean, Norwegian, Dutch, Polish, Portuguese (Brazil), Swedish, and Turkish.

To change the language, tap the settings gear icon in the app and select Languages. The change takes effect immediately without restarting the app.

Tap the settings gear icon and use the M / FT toggle to switch between metres and feet. The preference is saved automatically and applies to all distance displays across the app.

On the main device list, swipe left on the device row and tap the red Delete button. You can also remove a device from within its settings screen by tapping Delete from My Devices.