NutriScan AI Support
Welcome to NutriScan AI support! Find answers to common questions, troubleshooting guides, and tips to get the most out of your nutrition scanning experience.
Getting Started
How do I scan a nutrition label?
- Open NutriScan AI and tap the Scan tab
- Tap the camera button
- Point your camera at the nutrition facts label
- Make sure the label is clearly visible and well-lit
- Tap the capture button or select from your photo library
- Wait a few seconds for AI analysis
- View your results!
What makes a good nutrition label photo?
Pro Tips for Best Results:
- Good lighting: Natural light or bright indoor lighting works best
- Flat surface: Place the product on a table for a stable shot
- Fill the frame: Get close enough so the label fills most of the screen
- Focus: Make sure the text is sharp and readable
- No glare: Avoid reflections from glossy packaging
- Straight angle: Hold your phone parallel to the label (not at an angle)
Frequently Asked Questions
How many free scans do I get?
Free users get 5 scans total per account (lifetime limit). Once you'\''ve used your 5 scans, you'\''ll need to upgrade to Premium to continue scanning.
Premium users get unlimited scans with no restrictions.
Can I reset my free scan count?
No. The 5-scan limit is permanent and cannot be reset. This includes:
- Reinstalling the app
- Deleting and downloading again
- Using a different device with the same Apple ID
To get unlimited scans, upgrade to Premium for $4.99/week or $24.99/year.
How much does Premium cost?
| Plan |
Price |
Free Trial |
Savings |
| Weekly Premium |
$4.99/week |
3 days free |
- |
| Yearly Premium |
$24.99/year |
None |
90% off |
Best Value: Yearly saves you over $230 compared to weekly!
What'\''s included in Premium?
- Unlimited Scans: No limits, scan as many labels as you want
- No Ads: Completely ad-free experience
- Priority Support: Faster response times to your questions
How does the 3-day free trial work?
Weekly Premium Free Trial:
- Start your trial when you subscribe to Weekly Premium
- 3 days completely free with full access to all features
- No charges during the trial period
- After 3 days, you'\''ll be charged $4.99/week
- Cancel anytime before trial ends to avoid charges
- Trial available once per Apple ID
How do I cancel my subscription?
On iPhone or iPad:
- Open the Settings app
- Tap your name at the top
- Tap Subscriptions
- Select NutriScan AI
- Tap Cancel Subscription
- Confirm cancellation
Important: Cancel at least 24 hours before your next billing date to avoid being charged.
Your subscription will remain active until the end of the current billing period.
Can I get a refund?
All subscriptions are processed by Apple. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your NutriScan AI purchase
- Click "Report a Problem"
- Select "Request a Refund"
- Explain your reason
- Submit
Apple typically responds within 48 hours. Refund approval is at Apple'\''s discretion.
How do I restore my purchase on a new device?
Your subscription is linked to your Apple ID and automatically syncs across devices.
- Download NutriScan AI on your new device
- Open the app
- Sign in with the same Apple ID used for purchase
- Your subscription should restore automatically
If it doesn'\''t restore automatically:
- Go to Settings tab in the app
- Tap Restore Purchases
- Wait for confirmation
Troubleshooting
My scan failed or results are inaccurate
Try these solutions:
- Retake the photo with better lighting
- Clean your camera lens
- Get closer to the label (but not too close - keep it in focus)
- Use a flat surface instead of holding the product
- Avoid shadows and glare on the label
- Try a different angle if the label has curves or folds
AI Limitation: Sometimes the AI may misread labels, especially if the image quality is poor. Always verify critical information on the original label, especially for allergens or dietary restrictions.
The app says I'\''ve used all my free scans, but I haven'\''t
Scan count is tied to your Apple ID and syncs across all devices. You may have used scans:
- On another iPhone or iPad with the same Apple ID
- Before reinstalling the app
- On a previous device
The 5-scan limit cannot be reset. Upgrade to Premium for unlimited scans.
Camera permission denied
If the app can'\''t access your camera:
- Open iPhone Settings
- Scroll down and tap NutriScan AI
- Tap Camera
- Enable camera access
- Return to the app and try again
Photo library permission denied
To allow photo library access:
- Open iPhone Settings
- Scroll down and tap NutriScan AI
- Tap Photos
- Select All Photos or Selected Photos
- Return to the app
The app crashes or freezes
Try these steps:
- Force quit and restart: Swipe up from bottom, swipe up on NutriScan AI to close it, then reopen
- Restart your iPhone: Hold power button, slide to power off, turn back on
- Update the app: Go to App Store, check for updates
- Update iOS: Go to Settings → General → Software Update
- Free up storage: Delete unused apps or photos if storage is low
- Reinstall the app: Delete and download again from App Store
If the problem persists, contact support with details about when the crash occurs.
Analysis is taking too long
Nutrition label analysis typically takes 3-10 seconds. If it'\''s taking longer:
- Check your internet connection - AI analysis requires internet
- Switch to WiFi for faster processing
- Wait a moment - complex labels may take longer
- Try again if it'\''s been more than 30 seconds
I'\''m seeing ads even though I have Premium
First, verify your subscription is active:
- Open iPhone Settings
- Tap your name → Subscriptions
- Check if NutriScan AI shows as Active
If subscription is active but ads still show:
- Go to NutriScan AI Settings tab
- Tap Restore Purchases
- Wait for confirmation
- Force quit and restart the app
If ads persist, contact support with your Apple receipt.
Privacy & Security
Is my data safe?
Yes! We take your privacy seriously:
- Photos are NOT stored: Images are processed in real-time and immediately deleted
- Local storage only: Your scan history is stored locally on your device, not on our servers
- Encrypted connections: All data is transmitted over secure HTTPS connections
- No selling data: We never sell your personal information
Read our full Privacy Policy for details.
What is App Tracking Transparency?
Apple requires apps to ask permission before tracking you across other apps and websites.
If you allow tracking: You may see more relevant ads
If you deny tracking: You'\''ll see non-personalized ads, but all features work the same
You can change this anytime in Settings → Privacy & Security → Tracking.
Best option: Upgrade to Premium to remove all ads!
Can I delete my scan history?
Yes! Your scan history is stored locally on your device.
To delete individual scans:
- Go to History tab
- Swipe left on a scan
- Tap Delete
To delete all data:
- Simply delete the app from your iPhone
- All scan history will be permanently removed
Tips for Best Results
Photography Tips
- Daylight works best: Natural window light is ideal
- Flatten the label: Smooth out wrinkles or curves
- Hold steady: Use both hands or rest phone on a surface
- Clean lens: Wipe your camera lens with a soft cloth
- High contrast: Dark text on light background scans better
Getting Accurate Results
- Capture the entire label: Make sure all nutrition facts are visible
- Focus on the "Nutrition Facts" section: Don'\''t include ingredient lists (unless you want them analyzed too)
- One label at a time: Don'\''t scan multiple labels in one photo
- Standard formats work best: US FDA Nutrition Facts labels are most accurate
- Verify critical info: Always double-check allergens and serving sizes
Important Medical Disclaimer
NutriScan AI is for informational purposes only.
- Not a substitute for professional medical or nutritional advice
- Always consult healthcare professionals for dietary decisions
- Verify allergen information on original product labels
- AI may occasionally misread labels - use with caution
- Not intended for medical diagnosis or treatment
Still Need Help?
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NutriScan AI - Your Smart Nutrition Label Scanner